Company Policies

Returns and exchanges

Ermine Skate LLC (Ermine) accepts returns that are shipped within thirty days of receipt of the item by the customer. Customers are responsible for return shipping, including the cost of tracking, insurance, or other services. In the event of a return, Ermine will fully refund an order only if the order is returned in original, like-new condition. Items returned to Ermine with signs of use cannot be refunded, and may, at the sole discretion of Ermine, be returned to customers at customer expense or incur a 30% “secondhand merchandise” fee. Please note that installing bindings on new skates or using them, even briefly, causes subtle wear that precludes us from considering an item as like-new.

Customers may exchange an item once within thirty days of receipt of the item by the customer. Customers are responsible for shipping an item for exchange back to Ermine, including the cost of tracking, insurance, or other services. Exchanges cannot be offered after this thirty-day period expires. Customers must receive authorization to return any item or items to Ermine for exchange, and must return the item(s) in like-new condition. Items returned to Ermine with signs of use cannot be exchanged, and may, at the sole discretion of Ermine, be returned to customers at customer expense or incur a 30% “secondhand merchandise” fee.

Limited lifetime warranty for Nordic skates manufactured by Ermine Skate

Ermine Skate LLC (Ermine) warrants the original purchaser of any Ermine skate that skates will be free from defects in material and workmanship for the natural and customary lifetime of the product.

  1. The warranty applies only to defects in materials or workmanship. Regular wear-and-tear on a skate due to use or misuse of the skate is not covered. Examples of use that is not covered by warranty include, but are not limited to 1) dulling of blades, 2) damage to skates due to impact(s), 3) damage to finishes caused by impacts or friction from boots and/or bindings, 4) damage to skates (including finishes) due to binding installations, or 5) alteration of the blade shape by repeated sharpening.
  2. The warranty applies only if the product is used as intended: as a Nordic skate for use on solid ice. No other use of Ermine skates is endorsed or covered by the warranty.
  3. Any material modification of Ermine skates voids the warranty.
  4. The warranty is administered at the sole discretion of Ermine Skate owners or authorized Ermine staff.
  5. Items that Ermine determines will be covered under warranty will be repaired or replaced at the sole discretion of Ermine. When the original item is unavailable, Ermine will, at its sole discretion, make a good faith attempt to replace the item with an Ermine skate of comparable or better value.
  6. This warranty extends only to the original purchaser of the skate. Ermine may, at its sole discretion, request proof of purchase when assessing a warranty claim.
  7. Ermine may, at its sole discretion, determine that skates must be mailed to Ermine for assessment for warranty claims. The claimant agrees to pay all shipping costs and bear all responsibilities associated with mailing skates to Ermine. Skates may not be returned to Ermine without express authorization.
  8. Ermine’s warranty does not include any third-party components or component installations, including, but not limited to, any bindings mounted to an Ermine skate.
  9. Ermine takes no responsibility under this warranty whatsoever for injury, death, or other harm experienced by a user of Ermine skates. All users of Ermine skates are entirely responsible for their own safety and for any consequence of using or misusing Ermine skates.
  10. No additional warranties are given, statutory, or implied. Any implied warranty is disclaimed.

Five year warranty for Nordic skate accessories manufactured by Ermine Skate

Ermine Skate LLC (Ermine) warrants the original purchaser of the following Ermine accessories that accessories will be free from defects in material and workmanship for five years.

Accessories covered by this warranty: All Ermine Skate branded skate clips.

  1. The warranty applies only to defects in materials or workmanship. Regular wear-and-tear on accessories due to use or misuse is not covered.
  2. The warranty applies only if the product is used as intended.
  3. Any material modification of the accessory voids the warranty.
  4. The warranty is administered at the sole discretion of Ermine Skate owners or authorized Ermine staff.
  5. Accessories that Ermine determines will be covered under warranty will be repaired or replaced at the sole discretion of Ermine. When the original accessory is unavailable, Ermine will, at its sole discretion, make a good faith attempt to replace the accessory with an Ermine product of comparable or better value.
  6. This warranty extends only to the original purchaser of the accessory. Ermine may, at its sole discretion, request proof of purchase when assessing a warranty claim.
  7. Ermine may, at its sole discretion, determine that accessories must be mailed to Ermine for assessment for warranty claims. The claimant agrees to pay all shipping costs and bear all responsibilities associated with mailing accessories to Ermine. Accessories may not be returned to Ermine without express authorization.
  8. Ermine takes no responsibility under this warranty whatsoever for injury, death, or other harm experienced by a user of Ermine accessories. All users of Ermine accessories are entirely responsible for their own safety and for any consequence of using or misusing Ermine accessories.
  9. No additional warranties are given, statutory, or implied. Any implied warranty is disclaimed.

Shipping and insurance

Ermine Skate LLC (Ermine) self-insures all packages, and will replace any order that appears, at the sole discretion of Ermine, to have been lost in transit. Please note that delays in shipping can often happen for unforeseen reasons, and can particularly occur around the holidays.

Ermine cannot replace packages that, according to the shipper, have been delivered to the correct address. However, Ermine stives to provide exceptional customer service and we encourage those who have had packages stolen to contact us for support.

Privacy policy

Ermine Skate LLC (Ermine) takes the privacy of our customers and their data seriously. No personal information, including customer names, phone numbers, email addresses, or addresses will ever be leased or sold to any third party. Personal information is used exclusively by Ermine and by third parties under contract to Ermine to provide services to Ermine. Examples of third parties under contract to Ermine include those providing mailing, emailing, or analytics services.

Ermine does not add users to our email marketing lists without authorization, and all marketing emails include a method for unsubscribing.

Ermine uses non-personal information, such as anonymous website usage data, in order to improve the quality of our products and services.

Nondiscrimination and representation policy

Ermine Skate LLC (Ermine) is committed to a policy of equal employment opportunity and does not discriminate in the terms, conditions, or privileges of employment on account of race, age, color, sex, national origin, physical or mental disability, or religion or otherwise as may be prohibited by federal and state law.

Ermine is committed to representing the diversity of the Nordic skating community in our media, sponsorships, and communications.